Terms & Conditions

YogurtforLife Customer Agreement

This Agreement (“Agreement”) is an agreement between you and YogurtforLife, that states the terms and conditions under which you may use the Site and receive YogurtforLife orders, which includes processing and delivery of product orders.Your use of YogurtforLife ordering service and the Site constitutes your agreement to the terms and conditions set forth below. If you do not agree with all of the terms and conditions, please do not use the Site or YogurtforLife ordering service.

If you have any questions about this Agreement or the Site please send us an email.

ORDER POLICIES

Placing Orders.

All orders must be placed online through our secure website. Please be sure to include your name, phone number, email address, and delivery address so that we can contact you with any questions and to update you with the shipping and tracking information. YogurtforLife prices are all displayed and transacted in US Dollars by your credit card company upon completion of your order, and then converted to your local currency. This sum excludes any taxes, duties, tariffs or levies that may be imposed.

Process Time.

Orders are filled in the order they are received and will not ship until payment has been received by YogurtforLife. Once payment has been received, we strive to process all orders within 3 business days (Monday – Friday excluding holidays).

Cancellation and Order Change Policy.

All sales are final. Once an order has been shipped, no cancellations are possible. Similarly, if you wish to add to your order, YogurtforLife reserves the right to treat any additions as a second order incurring additional shipping charges.

Replacement Policy.

Starter cultures are living things and can behave in sometimes unpredictable ways. If you are having any trouble at all with your starter, please contact us at the first sign of trouble. Place your starter on hold and email or chat with us. If we can’t turn your starter around, we will promptly send a replacement and work with you to ensure everything goes as smoothly as possible. 

Product Availability.

At YogurtforLife we maintain high standards in all our processes to assure you the highest quality. Although our goal is to fulfill 100% of each order, given the perishable nature of our products, from time to time products may be unavailable due to circumstances beyond our control, or we may determine that the quality is below our standards. If we are unable to ship all or part of any order, we will refund back the amount of order that is not delivered.

Wholesale and Volume Pricing.

We welcome wholesale orders. Please contact us for wholesale pricing and terms. Buying clubs/co-ops wishing to place a large group order should contact us for volume pricing information.

Privacy.

Your privacy is important to us. We will not share your information with any third party except as required by law or as necessary to complete an order placed by you with us. To respect your privacy, all information collected on this Site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned unless you consent otherwise.

Electronic Communications
By providing your email to YogurtforLife you consent to receive communications from us electronically. YogurtforLife may send occasional emails about changes to its services, surveys, or special offers. If you would like to opt out of receiving such emails please send us an email stating that you do not wish to receive promotional communications. If you do opt out, you will continue to receive non-promotional communications regarding the status of your orders or your account.

Indemnification.

You agree to defend, indemnify, and hold YogurtforLife harmless from any and all suits, actions, legal or administrative proceedings, claims, demands, damages, liabilities, and expenses, including attorney’s costs and costs, arising in connection with a violation of this Agreement by you.

Notices.

YogurtforLife may give notice to you of a change in this Agreement, a change in cost schedule, and any other matter through a general posting on YogurtforLife Site, by electronic mail, or by conventional mail to your address. You may give notice to YogurtforLife by electronic mail.

Amendment
YogurtforLife may amend this Agreement at any time by posting the amended terms on our Site. All amended terms shall automatically be effective seven days after they are initially posted on our Site. By using this Site after the effective date of any such amendment, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Agreement to which you are bound.